Introduction

At AdvanceXNeo, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial analysis tools and software.

We're based in Taiwan, which means we follow the Personal Data Protection Act (PDPA) along with international best practices. Our office is at 5F, No. 43, Yingshi Rd, Banqiao District, New Taipei City 220, Taiwan.

What Information We Collect

Information You Give Us Directly

When you sign up for our services or contact us, you share information with us. This typically includes:

• Your name and email address
• Company name and business details if you're registering as an organization
• Phone number if you choose to provide it
• Payment information when you purchase our software
• Any financial data you input into our analysis tools

Information We Collect Automatically

Like most websites, we gather some technical information when you use our platform:

• IP address and general location data
• Browser type and device information
• How you interact with our software features
• Session duration and pages visited
• Error logs and performance data

We use cookies and similar technologies to make our platform work smoothly. You can control cookie settings through your browser, though some features might not work as well if you disable them.

How We Use Your Information

We're not in the business of selling your data. Here's what we actually do with it:

• Provide and improve our financial analysis tools
• Process your transactions and maintain your account
• Send you important updates about our services
• Respond to your questions and support requests
• Detect and prevent security issues or fraudulent activity
• Understand how people use our platform so we can make it better

If you've opted in, we might also send occasional emails about new features or updates. You can unsubscribe anytime.

Data Storage and Security

Your financial data deserves serious protection. We store information on secure servers with encryption both in transit and at rest. Our team follows industry-standard security practices, including regular security audits and access controls.

That said, no system is completely bulletproof. While we work hard to protect your information, we can't guarantee absolute security. If we ever detect a breach that affects your data, we'll notify you promptly according to Taiwan's data protection regulations.

Where Your Data Lives

We primarily store data in Taiwan. Some services we use might process data in other locations, but we only work with providers who maintain strong security standards and comply with applicable privacy laws.

Sharing Your Information

We don't sell your personal information. Period. We only share data in specific situations:

• Service Providers: Companies that help us operate our platform, like payment processors or cloud hosting services. They're required to protect your information and can only use it for the specific services they provide us.
• Legal Requirements: If we're legally required to disclose information or need to protect our rights, we may share data with authorities or legal representatives.
• Business Transfers: If AdvanceXNeo is acquired or merges with another company, your information would transfer to the new entity (we'd notify you if this happens).

We'll never share your financial analysis data with third parties for their marketing purposes.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your information:

Access and Correction

You can request a copy of the personal data we hold about you. If something's wrong, you can ask us to correct it. Log into your account to update most information yourself, or contact us for help.

Data Deletion

Want us to delete your account and data? Just send a request to [email protected]. We'll process it within 30 days. Keep in mind we might need to retain some information for legal or legitimate business purposes (like transaction records for tax compliance).

Data Portability

You can request an export of your data in a commonly used format. This makes it easier if you decide to move to another platform.

Marketing Communications

Every marketing email we send includes an unsubscribe link. Click it and you're off our mailing list. You'll still receive essential service-related communications.

Cookie Preferences

Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how well our platform works for you.

Data Retention

We keep your information as long as you have an active account with us. After you close your account, we retain some data for a reasonable period to comply with legal obligations, resolve disputes, or enforce our agreements.

Financial transaction records are typically kept for seven years to comply with Taiwan tax regulations. Analysis data you've created might be retained in anonymized form to help improve our algorithms.

Children's Privacy

Our services are designed for business users and professionals. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has given us personal information, contact us immediately and we'll delete it.

International Data Transfers

While we primarily operate in Taiwan, some of our service providers are based in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

If you're accessing our services from outside Taiwan, your information might be transferred to and processed in Taiwan or other locations where our service providers operate.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it periodically.