Client Feedback That Shapes Our Work
We believe feedback isn't just validation. It's a learning tool. Every review from our clients helps us refine the financial analysis tools we build and the way we support businesses in Taiwan and beyond.
Finding What Matters to You
Different businesses need different things from their financial software. Some need speed, others need depth. We've organized feedback by what people cared about most when choosing AdvanceXNeo.
Speed & Performance
Companies processing thousands of transactions daily needed tools that wouldn't slow them down. Our clients in e-commerce and retail particularly value response times under 2 seconds for complex queries.
Data Accuracy
Financial firms and accountants can't afford errors. They've told us how automated reconciliation and validation checks saved them from costly mistakes—some caught discrepancies worth over NT0,000.
Customization Options
Manufacturing businesses often have unique reporting needs. Several clients mentioned how custom dashboards let them track metrics that standard software ignored, like raw material cost trends.
Support Quality
When something breaks at month-end, waiting days for help isn't an option. Clients appreciate that our Taiwan-based team responds in hours, not days, and actually understands local accounting practices.
Real Users, Real Scenarios
Last month, a manufacturing company in Banqiao told us they cut their financial close process from 8 days to 3. That wasn't because of some magic feature. It was because our software automated the tedious reconciliation work that used to eat up their accountant's time.
Another client—a mid-sized retail chain—said they finally understood their inventory costs. Not because we gave them fancy graphs, but because we made it easy to see which products were actually profitable after factoring in storage and handling.
- Automated report generation that handles 15+ financial statement formats
- Multi-currency support tested with real Taiwan-based import/export businesses
- Audit trails that accounting firms actually accept during tax season
- Role-based access that works for teams of 5 or 50 people
These aren't features we dreamed up. They're solutions built because clients told us what frustrated them about their old systems.
Problems We've Actually Solved
Every negative review we get teaches us something. Here are the most common headaches people mentioned before switching to AdvanceXNeo—and how we addressed them.
Data Import Nightmares
Clients were spending hours reformatting spreadsheets just to import bank statements. One company had 6 different bank accounts and said it took an entire afternoon each week.
We built import templates for the 12 most common Taiwan banks. Now it's drag, drop, and go. Most imports finish in under 3 minutes, even with thousands of transactions.
Confusing Multi-Entity Reporting
Business groups with multiple subsidiaries couldn't get consolidated reports without manual Excel work. One client said they hired an extra person just for this.
Our consolidated reporting handles inter-company transactions automatically. Set it up once, and monthly reports generate with one click—eliminating and reconciling between entities.
Mobile Access That Didn't Work
CFOs needed to check numbers on the go, but their old software was desktop-only or had a terrible mobile interface that cut off half the data.
We designed mobile-first dashboards. Key metrics display clearly on phones, and you can drill down into details without pinching and zooming constantly.
Slow Year-End Processing
Running year-end reports crashed some clients' systems or took 20+ minutes. During audit season, this meant accountants staring at loading screens for hours.
We rewrote our database queries and added server-side processing. Year-end reports for 50,000+ transactions now complete in under 90 seconds on average.
How Clients Actually Use Reviews
Filter by Business Type
Start with reviews from companies similar to yours. A restaurant owner won't care about manufacturing inventory features, and vice versa. Look for businesses in your industry or size range.
Focus on Specific Features
Ignore the five-star ratings. Read what people say about the features you'll actually use. If you need strong expense tracking, find reviews that mention it specifically.
Note Implementation Timelines
Some reviews mention how long setup took. If you need something running by quarter-end, this matters more than feature lists. Most of our clients are fully operational within 2-3 weeks.
Check Support Experiences
Software breaks. What matters is how fast problems get fixed. Look for mentions of response times and whether support actually resolved issues or just sent generic replies.
Jasper Thorne
Financial Controller, Taichung Manufacturing
We switched in March 2025 after our old system couldn't handle our production cost tracking. AdvanceXNeo let us create custom cost centers for each production line. Now we actually know which products are profitable. Setup took about 10 days, but that included migrating 3 years of historical data.
Linnea Vestergaard
CFO, Multi-Location Retail Chain
The mobile app is what sold me. I can check daily sales across all 12 locations from my phone during my commute. Last quarter, I caught a cash flow issue early because I saw the trend on a Sunday morning. The alert system works well—not too many notifications, just the important ones.
Real-World Performance
Verified Client Dashboard
This screenshot is from one of our clients who manages 8 subsidiary companies. They process about 3,000 transactions monthly and generate consolidated reports in under 2 minutes. The color-coded alerts help them spot anomalies immediately without digging through spreadsheets.